Frequently Asked Questions for Orlando Vacation Home Rental

Review Frequently Asked Questions and Answers

What is required to make a reservation in your Orlando vacation home rental?

When you are ready to reserve our Orlando vacation home rental, please email us from any page. When making your reservation all we require is the names and ages of the members of your party, the dates you are requesting and whether or not pool heat is required. A $300.00 refundable reservation/damage deposit must be received within 7 days of your booking.

Do I have to pay a reservation/damage deposit?

Yes, you will have to pay a reservation/damage deposit of $300.00 which must be received within 7 days of making the booking. This will be refunded within 21 days of your departure as long as there are no missing items or damage beyond normal wear and tear. If payment is made by credit card, the security deposit will be refunded at the current day’s exchange rate.

How much deposit is required to secure the booking for your WaterSong Resort vacation home rental?

To secure our WaterSong Resort vacation home rental you will be required to pay a Non-Refundable $360.00 USD or 20% deposit whichever is greater. The outstanding balance is due 8 weeks before the arrival date. If you book our Orlando home less than 8 weeks before arrival date the full balance will be due immediately. The deposit can be in the form of traveler’s check, bank money order, certified check, or personal check payable to Darin Vader. This is not a damage deposit.

When will the final balance be due?

Your final balance will be due 8 weeks before your arrival.

Will I get a confirmation once I have paid my deposit?

Yes, once you have paid your deposit you will receive a “Reservation Confirmation” by email to confirm your booking.

What If I need to cancel my reservation?

A sixty (60) day written notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date will incur no penalty. Cancellations or changes that result in a shortened stay that are made within sixty (60) days of the arrival date forfeit the full advance payment and damage/reservation deposit.

What forms of payment will you accept for payment?

All Payments must be in US Dollars. Accepted payment can be made in the form of traveler’s check, bank money order, certified check, personal check, PayPal and credit card.

When will I receive the information regarding the Orlando vacation home rental near Disney?

All confirmation and arrival information required to locate and access our Orlando vacation home rental will be sent via email. To ensure you receive these emails, please adjust your spam filter to add the domain to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation. If you have not received these emails and you have adjusted your spam filters, please email us from any page or call 203-353-9923.

What if there is a problem during my WaterSong Resort vacation in Orlando, Florida?

We want to correct any problems immediately. You may contact us at anytime and we will work to resolve the issue. We also have a local professional management company in Davenport, Florida that can assist with any emergencies.

When is check-in and check-out time?

Our Orlando vacation home rental will be available for check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. However, if the property has a check-out scheduled on the day of your arrival we will not be able to accommodate an early check-in. Check-out time is 10:00 a.m. Our WaterSong Resort vacation home rental in Orlando requires more time to clean than a hotel room, please help us prepare for our next guest by being on time.

What will we be responsible for when we check out?

We ask that you do the following:
• Start 1 load of laundry (sheets or towels)
• Load and run the dishwasher
• Sign our guest book
• Check-out by 10:00 a.m.
• Put the keys back in the lock box at the front door

Is the south facing pool heated?

Pool heating is available at an additional charge. Pool heaters have components that can sometimes break. We will do everything in our power to rectify any problems with malfunctioning equipment as quickly as possible.

Do you allow pets?

Pets will be considered but needs to be authorized on a case by case basis. If approved, an additional $150 per stay will be required for deep cleaning for next guests who may have allergies to pets.

Is your Orlando vacation home Non-Smoking?

Yes, our Orlando vacation home is Non-Smoking. Smoking is permitted outside of the property only. If there is any indication of smoking indoors including the games room, the security deposit will not be returned.

Is there a telephone in your WaterSong Resort vacation home rental?

Yes, there is a telephone. Calls within the domestic US are free and long distance calls require a calling card or credit card number for usage.

Is there air conditioning and heat?

Yes, our Orlando vacation home rental has central air and heat.

Is the kitchen fully equipped?

Yes, our Orlando vacation home rental has a full kitchen including cooking and eating utensils, refrigerator, oven, microwave, coffee maker, toaster and dishwasher.

Are linens and towels provided?

Yes, there are linens and towels provided in our WaterSong Resort vacation home rental. We also have an extra set of linens for each bed and have pool towels as well.

Is your Orlando vacation home rental cleaned daily?

No, our Orlando vacation home rental is cleaned before your arrival and after your departure. You can request Mid-stay clean at an additional charge. A Mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping.

Are there cleaning supplies?

We do not leave any chemicals in the Orlando vacation home rental but there is a washing machine, dryer, mop, broom, dustpan, dishwasher, iron and ironing board in the property. There is a CVS store within 3 miles of our home.

How many people are allowed to stay in your Orlando, Florida vacation home rental?

By Florida state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Our WaterSong Resort vacation home rental sleeps a maximum of 12.

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